(616) 326-1128

Request A Quote
Book Now

FAQs

Making homes sparkle for over 15 years!

Request a Free Quote Now

Frequently Asked Questions

The Blissful Clean is fully bonded and insured. We want our customers to have peace of mind when they choose to hire us as their residential cleaning company. We are committed to ensuring that in the unlikely event something happens in your home, either to our employees, or your property, you’re covered!

We value the trust our customers have in us when allowing our team members to come into their homes. That is why each team member goes through a strenuous background check process upon hire and trains alongside a team leader in order to make sure you’re getting a cleaning of quality and consistency.
Your initial deep cleaning will generally be two trained cleaning professionals, while your recurring cleaning will be one cleaner.
We believe that consistency is key when it comes to quality home cleaning. That is why we make it our priority to send the same team to your home each cleaning. In the event that one team member is unavailable during your scheduled cleaning, we guarantee that at least one member of the team who typically cleans your home will be present.

If you are unsatisfied with your cleaning service, we will return to your home to resolve any in-scope items that were missed or not cleaned to your satisfaction at no cost. This does not apply to areas of your home we were not able to service due to hourly capped cleaning services. We do not offer refunds for services rendered.

We generally recommend deep cleanings for move-in/move-out or if you’re hosting a special event. Many of our customers request deep cleanings every 6 months to a year in place of their general cleaning. A deep cleaning gives extra attention and time to all of the areas our team covers in a general cleaning plus additional areas if necessary. Many customers receive deep cleanings for their first clean if their residence hasn’t been cleaned in a while. Once on a regular schedule, they receive general cleanings. A general cleaning is recommended for our customers who schedule their cleanings regularly. This is really about maintaining cleanliness in your home while still making sure every surface is cleaned.
Does the team bring their own cleaning supplies and equipment?
We try our best to accommodate our customers specific time request. We realize life is busy and it can be tough to schedule a perfect time for our teams to come into your home. We will always give an estimated time that our teams will be arriving to clean your home. Sometimes depending on that particular day, they may not arrive at that exact time. For example, the home the team is at prior to yours may have scheduled deep cleaning or requested additional services. This would require more time and therefore cause the schedule to be a little different than expected. We guarantee that our teams will show up within the hour of the estimated time given, under rare circumstances you will be notified if our teams expect to be more than an hour behind schedule.
Please don’t clean the house before we come – that’s what you’re paying us for. But, please do pick up clutter, wash any dishes and generally tidy up so our cleaners can get right to work.

Our professional cleaning technicians do their best to protect your home and possessions, but we know that sometimes things get broken despite precautions. Accordingly, we have worked hard to develop a clear and fair policy to cover accidental breakage.

  • Please call us at 616-326-1128 to report any instance of breakage as soon as possible after you notice it so that we can make it right. Breakage must be reported within 2 (two) days of the incident. Please save the broken item for our inspection. We will review every incident of breakage on a case-by-case basis.
  • When the value is verifiable and breakage is clearly due to negligence on the part of a The Blissful Clean employee, we will reimburse the cost of any broken item or we will contact our insurance. Item values over $25 must be verified before replacement or reimbursement will be authorized.
  • When appropriate, we will pay to have the broken item repaired by a professional restoration company instead of reimbursing the cost of the item.
  • We cannot accept responsibility for breakage due to objects that are inherently unstable or delicate, or inappropriately placed, such as top-heavy items with inadequate bases, improperly hung pictures, or wobbly objects. Such situations are regarded as accidents-in-waiting and may occur no matter how carefully our cleaning technicians are working.
  • In addition, we have noticed that the materials used in many window blinds can become brittle over time and may break while cleaning, or even while opening or closing them. Therefore we cannot accept any responsibility for damages to older blinds. If this is a risk you cannot accept, please let our office know which areas we should avoid and we will add it to your home details.
  • Please move fragile, unstable, or expensive items to a location we do not clean, or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.
  • Please make us aware of any sensitive furniture or areas, such as improperly mounted blinds, to avoid any breakage.